Host

HOST/ HOSTESS

POSITION SUMMARY

The Host/Hostess greets and informs arriving guests on Brewery tours, Taproom hours of operation, merchandise, musical guests, and seating information.

ESSENTIAL DUTIES & FUNCTIONS OF POSITION:

• Welcomes guests in an enthusiastic and friendly manner.
• Maintain constant communication with servers and bussers to ensure efficient seating and pub procedures.
• Operate reservation system.
• Maintain thorough, up-to-date knowledge of Brewery tour times and events schedules.
• Demonstrate knowledge of the La Tropical brand, history, and products
• Assist private parties with seating reservations.
• Responsible for cleanliness of host station; assists with organization and sanitation of taproom.
• Monitor guests in accordance with taproom rules; escalating issues to management or security as needed.
• Maintain merchandise area; ensure that merchandise is clean, organized, well-stocked, and visually appealing to customers.
• Other duties as assigned.

DESIRED CAPABILITIES/CHARACTERISTICS:

• Personable, approachable, and friendly
• Punctual and reliable
• Ability to work in a demanding environment.
• Must be able to work flexible shifts and schedules, including weekends, holidays, and overtime.
• Must be able to demonstrate mature judgment in handling all matters.
• Excellent organization and critical thinking skills
• Work well under pressure
• Outgoing personality, positive attitude, and strong verbal communication skills
• Teamwork ethic
• Experience with Open Table is preferred.

• Knowledge of craft beer is desired.

PHYSICAL REQUIREMENTS

Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling, and pushing, lifting of weights up to 30 pounds.