Service Delivery Manager Infrastructure

At Multi Bintang Indonesia, you’ll have the opportunity to make a meaningful impact—supporting people, the planet, and fostering togetherness. As a Service Delivery Manager Infrastructure, your role is to ensure the seamless operation of our ICT infrastructure, enabling secure, efficient, and reliable access for end-users and management anytime, anywhere. You will drive the implementation of ICT policies, oversee critical projects, uphold global security standards, and identify opportunities for system and security improvements. If you're passionate about delivering exceptional IT services, managing security incidents, and fostering awareness within the organization, we’d love to hear from you!

Main Responsibilities

• Ensure the ICT infrastructure, is running efficiently and effectively where the end users and management can access to it anytime and from anywhere with proper security embedded to it.
• Ensure that ICT policy is kept appropriate to the business and supported with relevant Standard Operating Procedures (SOP), communicated, implemented, and reviewed on periodical basis.
• Ensure all ICT project are to meet and achieve all the project goals, objectives, budget, time line and resources.
• Ensure compliance of the Operating Company (OpCo) versus the Information Security Standard (ISS) by testing the ISS controls as detailed in the Information Security Procedure (ISP).
• Communicate and ensure implementation of the global security standards & procedures by the local OpCo business and GIS teams.
• Identify potential system and security improvement opportunities for better performance, security, and to support the business.
• Security incident management, resolution, reporting and recommendation in order to avoid future incidents.
• Together with ICT Manager developing, applying and updating the IT security system.
• Continuously educate and increase employee awareness related to security awareness.
• Prepare and manage budget and three-year-plan based on the result of discussion with division / department heads as well as IT plan and obtaining management approval.

Candidate Criteria

• Education: Bachelor’s or Master’s degree in Information Technology.
• Experience: Minimum 5 years in IT, with a focus on IT security, project management, hardware, and network infrastructure across geographically dispersed locations.
• Strong business urgency and safety mindset to address critical gaps and prevent security breaches.
• Adaptability to handle multiple demands, shifting priorities, ambiguity, and rapid changes.
• Professionalism, attention to detail, and a customer-service attitude.
• Language: Fluent in English (written and verbal).
• Certifications: Relevant certifications in IT security, such as CISA, CISM, CISSP, CEH, CSTA, CSTP, CFIS, or equivalent.

Contract: Full-time.

Why Join Us?

This is an excellent opportunity to showcase your technical and leadership skills while working with a leading company in the beverage industry. Be a key player in maintaining the quality and satisfaction our customers expect!

Note:

Multi Bintang Indonesia embraces diversity and encourages applications from all walks of life! We are committed to creating a positive and inclusive recruitment process. If you require any assistance to complete your application or any subsequent stage, please let us know how we can support you.

Disclaimer

• Protect yourself from scams on behalf of Multi Bintang Indonesia. We will NEVER ask for payment to process documents or anything during your job application process. If you need to verify directly with us to ensure your job application process remains secure, please feel free to get in touch with us at career.mbi@heineken.com (our official email only with the domain @heineken.com).
• By submitting your job application, you acknowledge that Multi Bintang Indonesia may share your data with third-party entities appointed by MBI for recruitment purposes. Your information will be treated with confidentiality and in compliance with data protection laws. If you have concerns or wish to withdraw consent, contact us at career.mbi@heineken.com.