Customer Service Administrator

Multi Bintang Indonesia is looking for an organized and detail-oriented Customer Service Administrator to help with tracking order and improve customer satisfaction. You'll work with supply Planning, sales area, warehouse, and transport officer to ensure fulfillment of order. If you enjoy problem-solving, learning, and being part of a global team that values efficiency, this role is for you! Apply now and let's #DoSomethingThatMatters together!

Responsibilities:

• Create and record sales orders from enquiries on SAP and GlassRUN (Order Management System), ensuring the order process is fulfilled and recorded accurately.
• Identify and process customer claims related to Customer Service & Distribution activities, ensuring compliance and completely settled.
• Consolidate Breakages and CFR Deployment Report.
• Maintain Power BI report dashboard, Green Distribution, and Logistic Accural.
• Deliver a positive customer experience by responding quickly and providing early and clear information.
• Initiate improvement inputs to deliver best service to customers.
• Collaborate with sales, supply planning, warehouse, and transport officer to address customer needs and improve products or services.

Requirements:

• Minimum bachelor’s degree in a related field.
• At least 3 years of experience in manufacturing within the FMCG industry.
• Proficient in Microsoft Excel.
• Strong negotiation skills, excellent communication, and agile with a fast demand.
• Proficient in both oral and written English.

Disclaimer:

• Protect yourself from scams on behalf of Multi Bintang Indonesia. We will NEVER ask for payment to process documents or anything during your job application process. If you need to verify directly with us to ensure your job application process remains secure, please feel free to get in touch with us at career.mbi@heineken.com (our official email only with the domain @heineken.com).
• By submitting your job application, you acknowledge that Multi Bintang Indonesia may share your data with third-party entities appointed by MBI for recruitment purposes. Your information will be treated with confidentiality and in compliance with data protection laws. If you have concerns or wish to withdraw consent, contact us at career.mbi@heineken.com.