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Senior Manager Business Solutions

We Go Places! How about you?
Location: White Plains, New York
Function: Information Services
Sub Function: Information Services - Solutions
Type of contract: Permanent



About the Role:

Heineken USA is embracing technology to deliver our ambition faster than ever, in an environment of accelerating technology trends. This role helps make that a reality, by delivering great experiences through digital solutions, project management excellence and deep business analysis.  Come shape our digital future and unleash best in class solutions to move our business forward.


As a dynamic and senior level Business Solutions Manger in the Digital & Technology (D&T) team, you shape projects and ongoing operations that enable our Supply Chain colleagues to enable an effective Supply Chain. You have a track record of successfully delivering complex projects with your supply chain and technical expertise paired with strong collaboration skills.


Key Responsibilities:

  • Project Leadership
    • Deliver business value through multiple concurrent IT projects with Supply Chain and other departments.
    • Take true ownership of your projects and exceed expectations of scope, quality, budget and schedule.
    • End-to-end responsibility for delivery of solutions that balance pace, flexibility, scale and experimentation.
    • Agile or waterfall, you develop adaptable plans and strategies to prepare for the unforeseen.
    • Drive results and show success through consistent and deliberate stakeholder management.
    • Actively manage and control spend, forecasts and budgets with a strong bias to avoid waste.
    • Build, lead, and mentor proactive project teams that do not lose sight of the project goals and strategy
  • Business Analysis and Supply Chain SME
    • Provide functional expertise and drive business analysis and process design to help our business colleagues define requirements for IT solutions.
    • Focus on value over cost and quantify the value in a solid business case
    • Drive business improvement, evolution and revolution.
    • Keep it simple, avoid unrewarded complexity.
    • Add value by driving organizational change management efforts in partnership with business colleagues.
  • Solution Architecture and UX
    • Champion End User Experience to minimize friction and optimize productivity
    • Collaborate with Architecture and Technical Solution Managers to design and build seamless, integrated, scalable, automated and adaptable solutions.
    • Create and shape SAP process for supply chain by designing solutions, SAP configuration and creating functional specifications for solutions and for development.
  • Partnership & Relationship Management
    • Engage key stakeholders and establish trusted business relationships.
    • Ensure alignment, visibility and transparency into all aspects of assigned projects and ongoing support.
    • Manage vendor contracting and engagements and foster accountability for deliverables, timeline, and quality.
  • Operations & Day to Day
    • Manage the transition of the solution to support
    • Support business counterparts on ongoing supply chain processes with a focus on SAP for supply chain including Order to Cash and Procure to Pay processes.

Basic Qualifications/Requirements:

  • Proven experience leading IT projects with sustained business results in a dynamic and fast paced environment
  • Subject Matter Expertise of Supply chain business processes and operation
  • Expertise in SAP as a functional specialist or a super user in areas including, Sales & Distribution (SD), Logistics Execution (LE), Materials Management (MM), Inventory Management (IM)
  • Expertise and passion for data, integration, information systems, architecture and technologies
  • Engaging and inspiring project team leadership, creation of high performing teams and mobilizing the organization to achieve
  • Ability to communicate, challenge and influence effectively in group settings
  • Bachelor’s Degree in computer science or related discipline

Preferred Qualifications:

  • Beverage industry experience
  • Experience with Agile methodologies, Design Thinking, Lean Six Sigma

HEINEKEN Leadership Expectations:

  • Connect
  • Shape
  • Develop
  • Deliver
  • Role Model


Job Grade: 20


This position is not available for visa sponsorship.


HEINEKEN USA Inc., the nation's leading high-end beer importer, is a subsidiary of HEINEKEN International NV, the world's most international brewer. Key beers and ciders imported into the U.S. are Heineken®-- the world's most international beer brand, Heineken® 0.0, Heineken® Light, the Dos Equis Franchise, the Tecate Franchise and Strongbow Hard Apple Ciders. HEINEKEN USA also imports Amstel Light, Red Stripe, Tiger, Carta Blanca, Bohemia, and many more. For the latest, follow us on Twitter @HeinekenUSACorp, or visit


We are a proud family with rich heritage and history. We are passionate about the beer and cider that we sell. At our core we are pioneers, mavericks, and entrepreneurs.  We connect people by creating meaningful experiences and memorable moments. Every day you have the opportunity to be extraordinary and leave your mark.


We Brew Experiences That Inspire Legendary Lives

Nearest Major Market: White Plains
Nearest Secondary Market: New York City

Job Segment: Supply Chain Manager, ERP, Manager, Lean Six Sigma, Information Systems, Operations, Technology, Management