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Manager, Technical Solutions

We Go Places! How about you?
Location: White Plains, New York
Function: Information Services
Sub Function: Information Services - Solutions
Type of contract: Permanent



About the Role: 

Are you passionate about technology that supports extraordinary digital marketing? Come and supercharge the web technologies supporting Heineken USA’s upscale international brands. Heineken is looking for a self-starter to bring technical operations of its websites and mobile applications to the next level. The Technical Solutions Manager (TSM) - WebOps in Digital and Technology (D&T) department will own the technical aspects of Heineken USA’s brand website presence and will be the focal point for mobile application development and deployment. Collaborating with Heineken USA (Commercial) Marketing and Corporate Relations teams and their creative agencies, this role will provide technical guidance and support realization of new websites.



Key Responsibilities:


  • Website development
    • Provide technical direction for design, development and systems integration of websites to creative agencies and technical partners. Advise on feasibility of solutions and alignment with standards. Drive reuse of functionality and technology.
    • Set standards for technical website operations and web development in alignment with Global security policies, Global Web Centre standards and industry best practices. Communicate standards with Heineken USA and with its creative agencies. 
    • Ensure continuous alignment of Heineken’s website policies and standards in accordance with the latest Global and Local architecture requirements and security and consumer privacy laws.
    • Drive awareness and understanding of Heineken’s standards and ways of working at Heineken and our agencies.
  • Website operations
    • Oversee the ongoing operations of existing websites and support the deployment of new websites.
    • Manage 3rd party MSP relationship and direct all development and support efforts as it pertains to Web Operations
    • Provide customer service and technical support to our internal Heineken business teams, while leveraging technical partners and creative agencies for their respective expertise and helping them troubleshoot when needed.
  • Mobile application development & Innovation
    • Stay informed of developments in the digital technology space. Find innovations and provide opportunities, recommendations and advice for Heineken USA’s growth in eCommerce, Digital Marketing and Sales.
    • Grow the digital technology offerings of D&T Commerce and initiate new services and solutions in support of D&T strategy.
    • Share relevant digital innovations and industry developments in D&T.
    • Develop and deploy relevant mobile applications using low to no code technologies.
  • Project Leadership
    • Technical SME for Websites and Mobile applications supporting demand from multiple functions (Marketing, Legal, Corporate Affairs…etc.) and perform project lead role on a variety of different projects as needed.


Basic Qualifications/Requirements:

  • Deep understanding of website technical infrastructure and security on AWS
  • 3-5 years’ experience in web development, hosting and technical website support.  Specifically, experience with:
    • Domain management solutions; Google Analytics and Google Tag Manager; AWS Lambda scripts; basic database experience 
    • Website development (PHP, ASP.Net, Python, SQL, JavaScript, jQuery, HTML/CSS, Microservices, responsive design)
    • Content Management Systems (CMS) like WordPress, Drupal, Sitecore or other
  • Bachelor’s Degree in computer science or related discipline
  • Passion for implementing new and emerging technologies and applications. Eager to stay ahead of technology trends.
  • Strong interpersonal skills and ability to effectively communicate complicated concepts to diverse audiences.


Preferred Qualifications:

  • Strong Customer service and Troubleshooting skills
  • Experience with cloud hosting administration (AWS preferred)
  • Knowledge of Search Engine Optimization, User Experience (UX) Design and Analytics tools (Google Analytics)
  • Experience with API development (REST/SOAP/JSON) and Email Service Providers
  • Experience with Mobile Application development and MS PowerApps
  • Experience with Agile development



HEINEKEN Leadership Expectations:

  • Connect
  • Shape
  • Develop
  • Deliver
  • Role Model


Job Grade: 15


This position is not available for visa sponsorship.




HEINEKEN USA Inc., the nation's leading high-end beer importer, is a subsidiary of HEINEKEN International NV, the world's most international brewer. Key beers and ciders imported into the U.S. are Heineken®-- the world's most international beer brand, Heineken® 0.0, Heineken® Light, the Dos Equis Franchise, the Tecate Franchise and Strongbow Hard Apple Ciders. HEINEKEN USA also imports Amstel Light, Red Stripe, Tiger, Carta Blanca, Bohemia, and many more. For the latest, follow us on Twitter @HeinekenUSACorp, or visit


We are a proud family with rich heritage and history. We are passionate about the beer and cider that we sell. At our core we are pioneers, mavericks, and entrepreneurs.  We connect people by creating meaningful experiences and memorable moments. Every day you have the opportunity to be extraordinary and leave your mark.


We Brew Experiences That Inspire Legendary Lives

Nearest Major Market: White Plains
Nearest Secondary Market: New York City

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