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Manager Chain Accounts

We Go Places! How about you?
Location: San Francisco, California
Function: Commerce
Sub Function: Commerce - Sales - Off Trade
Type of contract: Permanent



About the Role:  This role leads planning and development of the HUSA portfolio within the Northern CA regional accounts.  Internal collaborations at a Manager Level in the organization liaising with Zone Directors, Market Managers, Sales Leaders, Brand Marketing, Category Development, Finance/Business intelligence and the Management Team.  Externally, you will interact with HUSA’s off premise chain customers critical to our business success. The job requires previous account management experience, ability to understand and leverage syndicated data to influence customer decisions, and the ability to build a business plan aligned with HUSA’s strategic vision.

  • Primary Customers:  ABSCO Northern CA, Save Mart Companies (Save Mart, Lucky, Food Maxx), Raley’s, BevMo
  • Estimated Annual CE’s: 700K CE’s


Key Responsibilities:

  • Delivering business objectives within customer base
  • Ensuring Zone/Market level communication and collaboration to amplify execution of Heineken chain customer programs
  • Creating a vision for success for customers you have lead on as aligned with Heineken’s strategic goals
  • Executing a vision for success outlined by Director for all call points under management
  • Creating a business plan for each customer and executing through direct and indirect contact and engagement with key customer stakeholders
  • Using compelling data to gain distribution and feature activity aligned with HUSA priorities
  • Setting key performance management indicators for success, communicating and monitoring progress vs. goal
  • Indirect coaching and development of internal and external stakeholders to support achievement of business results within customer base
  • Collaborating with Marketing to bring Heineken USA promotional platforms to customer in a strategically aligned way
  • Management of financial assets to leverage within customer based to increase purchase conversion and sales
  • Engagement when/where applicable and as necessary with Heineken USA distributor partners to support priority customer initiatives


Basic Qualifications/Requirements:

  • Bachelor’s degree
  • Must speak English
  • Strong capabilities in Microsoft office and past experience with business intelligence data platforms
  • Direct customer management experience in CPG


Preferred Qualifications:

  • Previous success delivering business results through customer management
  • Ability to create a vision for brands aligned with customers strategies
  • Experience building and executing business plans
  • Budget and resource management
  • Excellent communication skills through multi mediums
  • Ability to use Category Management resources and synthesize syndicated data into impactful selling stories
  • Previous knowledge of 3-tier system and how to drive results through distributor partners
  • 3+ Years in CPG selling


HEINEKEN Leadership Expectations:

  • Connect
  • Shape
  • Develop
  • Deliver
  • Role Model


HEINEKEN USA Inc., the nation's leading high-end beer importer, is a subsidiary of HEINEKEN International NV, the world's most international brewer. Key beers and ciders imported into the U.S. are Heineken®-- the world's most international beer brand, Heineken® 0.0, Heineken® Light, the Dos Equis Franchise, the Tecate Franchise and Strongbow Hard Apple Ciders. HEINEKEN USA also imports Amstel Light, Red Stripe, Tiger, Carta Blanca, Bohemia, and many more. For the latest, follow us on Twitter @HeinekenUSACorp, or visit


We are a proud family with rich heritage and history. We are passionate about the beer and cider that we sell. At our core we are pioneers, mavericks, and entrepreneurs.  We connect people by creating meaningful experiences and memorable moments. Every day you have the opportunity to be extraordinary and leave your mark.


We Brew Experiences That Inspire Legendary Lives

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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