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Sustainability & Responsibility Senior Implementation Manager - S&R Hub

At Heineken, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values:

  • Passion for consumers and customers

  • Care for people and planet

  • Enjoyment of life

  • Courage to dream and pioneer 


Job purpose:
on time and in full (OTIF) deployment of project S&R Vital¹ in assigned OpCo's and embed related new ways of working & culture change in the OpCo . Acts as a trusted person reporting to the OpCo MT and GM and plays a challenger role to address gaps or issues with progress. The S&R Vital project is about improving the BaBW reporting data quality and implementing the new sustainability external reporting requirements (CSRD)

Reports to: Regional Implementation Manager, AME
Direct Reports: No direct reports

 

 

 

Roles & responsibilities

Deployment & alignment: Disciplined delivery of the S&R Vital implementation roadmap across AME OpCos in line with Sustainability & Responsibility reporting requirements:

•Monitor reporting scope and keep OpCo informed of the S&R reporting requirements.
•Ensure that appropriate people are assigned to each step in the reporting process and are properly trained on KPIs and controls.
•Lead OpCo operating cadence (drumbeat) and ensures S&R Vital progress and risks are discussed in MT/business meetings;
•Proactively identifies risks & issues and resolve or flag to MT/GM and Regional/Global functions as required for timely de-bottlenecking;

Strengthen and stabilize timely delivery of the reliable S&R reporting.

•Coordinate S&R reporting and adherence to a reporting governance and scope.
•Validate if data was submitted on time and in full and follow-up on identified gaps.
•Orchestrate and prioritize activities to improve reporting and controls.

Culture Change: support functional engagement and change management to embed new culture and capability requirements

•Supports execution of S&R functional engagement and communication;
•Connects with other OpCo S&R Reporting Implementation Managers and Regional S&R Reporting Implementation Manager to “share/learn/reapply” best practice trying to maintain and standard approach across Heineken.

Coordinate effectiveness of the S&R HUB service delivery:

•Main point if contact of S&R regional Implementation Manager on S&R performance and administrative matters.
•Connects with OpCos to ensure that SLA  is in place and being tracked.

  • Coordinates NPS research to measure HUB customer loyalty, prepares and implements action plan to improve service level

 

Experience & profile (what & how)

  • Education: Bachelor level as minimum, Masters is a plus

  • Work experience: : 2 years in project/change management, demonstrated experience in a large multinational (preferably FMCG) or consultancy firm.

  • Other fields of expertise: experience in Strategy/Project management/Finance, passion for sustainability

  • •Functional skills: experience with Microsoft Office, knowledge of project management tooling, Sustainability experience

  • Languages: Excellent written and verbal English; French would be a plus

 

How:

•Key leadership expectations: Shape, Connect, and deliver
•Communication skills:
•Strong stakeholder management with stakeholders (with conflicting interests) throughout different layers of the organization. Combines conceptual understanding and practical judgement, is fact-based and a communicator
•Flexible and adaptable; able to work in ambiguous situations, dealing with complexity and time pressure
•Takes personal ownership, and focused on opportunities and value creation
•Other skills: Project management, structured and organized thinker, experience working within and implementing complex (preferably in cross-functional) change projects, building collaborative relationships, influencing skills, managing without control, results focused and able to prioritize
•Startup mentality –Dealing with developing program and learning while rolling out.

 


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