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Process & Control Improvement Senior Specialist

At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values:


  • Passion for consumers and customers
  • Care for people and planet
  • Enjoyment of life
  • Courage to dream and pioneer

Job Purpose 
Executes and implements tasks within seven areas: controls monitoring, process and controls management, continuous process improvement framework, compliance, assurance, mismanagement, and fraud management. 

Duties and Responsibilities
1.    Establishes process-related policies and oversees process improvement.
2.    Reports to the finance director
3.    Supports the markets of Algeria, Tunisia, Lebanon, and La Réunion.
4.    Achieves regional and local goals through directing and executing changes.
5.    Improves the overall control environment.
6.    Prepares the yearly plan for Process and Control Improvement.
7.    Ensures that the P&CI's duties were completed correctly.
8.    Delivers on schedule and in full, with the necessary quality measures.
9.    Monitors the progress of various activities and projects in order to take appropriate action on a timely manner.
10.  Ensures that the objectives are understood by the employees.
11.  Gathers concerns from various audits and presents them to the management team.
12.  Assists the firm in developing action plans and following up to ensure that these plans are carried out.
13.  Works with the team to examine new rules and modified documents to ensure that all corporate governance requirements are met.
14.  Examines the timely delivery of reports and presentations to the management team.
15.  Improves P&CI capabilities and competences locally or wherever assistance is required.

Control Monitoring: 
16.  Monitors and verifies the efficacy of controls, and leads the execution of corrective measures in collaboration with operations management. 

Process and Control Management: 
17.  Ensures that business processes and controls are created and maintained correctly.
18.  Collaborates with local management to ensure that the global process design and management methods are implemented in the firm.
19.   Ensures that controls are completely integrated into the design of the processes and continuously monitors the process performance indicators to detect any risk or potential for improvement.

Continuous Process Improvement: 
20.  Manages continuous process improvement in various processes by adopting innovation and creating self-capabilities for process improvement via training.
21.  Challenges existing processes in order to discover possibilities for improvement through benchmarking.
22.  Calculates the financial advantages and costs of the improvement suggestions.
23.  Analyzes the influence of the modification on the process and working methods.
24.  Informs local management about the process and assesses success when projects are completed.

Risk Management:
25.  Prepares and leads a risk workshop with the leadership team's management team.
26.  Aids management in identifying strategic operational risk in terms of effect and possibility.
27.  Coordinates with stakeholders on risk-mitigation measures and evaluates risks on a continuous basis.
28.  Coordinates with local and worldwide P&CI on the control methods that must be checked throughout the year.

Fraud Management:
29.  Enhances fraud prevention and detection in accordance with the Heineken fraud control framework.
30.  Assists in fraud investigations relating to business process control as required by global legal affairs or global audit to examine specific events.
31.  Launches initiatives to raise fraud awareness.
32.  Conducts a fraud training course for management and the leadership team in order to detect fraud threats affecting OPCO.
33.   Agrees on mitigation strategies and oversees action plans' execution.

34.  Ensures that processes and controls are created, implemented, and run in accordance with Heineken policies, procedures, and regulations.
35.  Examines new policies and changes created in accordance with the Heineken framework.
36.  Challenges existing policies based on operational practices.

37.  Supports global and external audit in monitoring and planning their audits, as well as driving audit findings closure.


Education & Experiences

Educational Background: Bachelor’s degree in Business 

Years of Experience: 4-5  years of relevant experience in FMCG industry. 

Qualifications & Other Requirements

  • Excellent command of English Language. French is a plus
  • Excellent presentation and communication skills for different audience including Executive


Personal Skills

  • Critical and Challenging
  • Analytical Skills
  • Interpersonal & Communication Skills
  • High Persuasion and Negotiation skills
  • Pro-active & Teamwork oriented 
  • Confident and articulate in expressing ideas to a mixed audience with varying views and challenges

Job Segment: Risk Management, Compliance, Business Process, Finance, Legal, Management

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