Medical Coordinator - Medical

At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values:

• Passion for consumers and customers
• Care for people and planet
• Enjoyment of life
• Courage to dream and pioneer

Key Responsibilities:

Clinic Management:

• Develop and implement clinic plans, including restructuring and digitalization support.
• Assist with salary restructuring, annual increases, contracts, benefits, and CAPEX for insurance.
• Assign job descriptions to clinic staff and monitor their performance.
• Oversee attendance, fingerprint attendance sheets, overtime, and on-call duties during vacations and holidays.
• Conduct one-on-one meetings, monthly admin meetings, and quarterly staff meetings.

Policies & Procedures:

• Document and update all policies and procedures, including alcohol and drug policies, clinic procedures, infectious diseases, medical waste implementation, and sterilization.
• Manage digital forms with clinic staff, including sick leaves, refunds, medical card requests, and new digitalization projects like Digi-clinic.

Reporting:

• Prepare clinic reports with dashboards, including clinic logs, emergency medication stock, and support for sick leave requests.
• Implement flu workflow guidelines, return-to-work reports, and support for hospitalization in severe cases.

Medical Insurance:

• Manage medical card renewals, data review, card distribution, and handle wrong data or missing card requests.
• Plan and execute awareness campaigns for new contracts and ensure employees are informed about insurance services.
• Record, analyze, and report suspected misuse of medical services and refer unjustified cases to the E&C committee.
• Handle network issues, communication regarding e-invoices, and addition of new providers based on employee requests.

Case Management:

• Plan awareness campaigns, handle communication, follow up on case management requests, and support employees with medical insurance issues.
• Manage medical refunds or reimbursement issues.

Occupational Health:

• Support the implementation of the occupational health plan and conduct drivers' check-ups.
• Conduct occupational check-ups across various sites to mitigate safety hazards.
• Assist in setting a medical emergency response plan and maintain AED devices.
• Perform alcohol and drug testing for employees and ensure all locations have certified first aiders.

Wellbeing Programs:

• Support the annual wellbeing plan and coordinate regular medical screening programs.
• Deliver flu vaccines to all locations and handle communication and outcome analysis.
• Plan and conduct general health screenings, prepare analysis, and manage results communication.

Audit:

• Conduct audits of all clinics and support global safe care audits.

Crisis Management:

• Update relevant dashboards daily regarding crisis management status.
• Implement processes and workflows for managing medical and health-related crises.
• Spread awareness across the organization about necessary processes and workflows.
• Attend meetings with HRBP and department heads to discuss crisis status.

Financial:

• Conduct and record analysis of family deductions and manage chronic financial support.
• Implement telehealth plans, including flu follow-up, primary consultation, and specialties.

Educational: Faculty of Science, Faculty of Pharmacist, Nursing College 
Experience: Min 1 Year 

Personnel Skills:

Certainly! Here are some key personal skills that would be beneficial for the role of Clinic Management Specialist:.

1. Communication Skills: Excellent verbal and written communication skills to handle meetings, follow-ups, and awareness campaigns.

2. Problem-Solving Skills: Ability to handle special approval requests, emergency cases, and network issues effectively.

3. Attention to Detail: Keen attention to detail for monitoring attendance, preparing reports, and conducting audits.

4. Interpersonal Skills: Strong interpersonal skills to conduct one-on-one meetings, staff meetings, and support employees with medical insurance issues.