Call Center Officer - Call Center

Job Responsibilities

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Functional Responsibilities:

• Answer incoming calls and assist customers in their orders
• Provide a high level of personalized customer service.
• Provide customers with product and service information and explain offers that are available at Drinkies stores
• Up sell products, inviting customers through the phone call to try any new product.     
• Increase the awareness and trials of any new SKU.
• Offering the promotions if available to all customers
• Sell product and place customer orders in computer system.
• Solving the billing issues.
• Handling Drinkies net web orders.
• Outbound calls to increase sales & to activate the inactive accounts
• Following up the delivery cycle until the order delivered to the customer
• Complete call logs and reports
• Offering all support in different projects, surveys or new ideas which are related directly to Drinkies department or indirectly with other departments such as Marketing, customer service, sales ....etc
• Dealing with the customer complaints over the phone & web site

Good written and spoken English language-CEFR B1
Basic computer skills (Windows, Hardware)
Typing speed > 20 Words per minute Effective Communication Skills. 
Ability to Handle Pressure. 
Flexibility to work on rotational shifts and off days.