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P&CI Manager

Job Purpose

  • Ensure robust control environment, world-class risk management, and a strong culture of compliance in Cambodia. Responsible for managing the Process and Controls Improvement (P&CI) function for the Heineken Operating Company (OpCo) as defined in the P&CI Charter. The P&CI function works as a second line of defence and key business partner to the OpCo Management (as first line of defence) in enabling them to develop, implement, operate and test/monitor best-in-class processes and controls.


  • In accomplishing this objective, the role is expected to lead, drive, and advice and partner the OpCo Management and their teams on all aspects of ensuring that the internal controls framework at the OpCo level remains continuously compliant with the global corporate requirements. To a large extent, it would entail the understanding of what the requirements are, and then in collaboration with the OpCo management, to translate it to actionable goals and objectives to be action upon.


  • The role is also expected to lead and drive the implementation and sustainability of the Opco’s Process Improvement efforts; in conjunction with Regional and Global aspirations. To do this, would require planning and executing the Opco’s Continuous Process Improvement (CPI) initiative, along globally accepted principles of Lean and Six Sigma. As the key deliverable, the role is expected to also motivate and mentor/coach the rest of the Opco whom aspires to become a participant of the Opco’s CPI program.


Job Description 

  • Monitoring the controls operated by Management through performing periodic testing. The scope of monitoring activities is aligned with HEINEKEN management’s risk assessment and is to be agreed at both a Global and Local level. P&CI drives, jointly with Management, the remediation of control failures, impact assessment, and reporting for OpCo Management.
  • Tracks and monitors the progress of remediating activities.
  • Reviews control testing results, advices 1st LOD in creating action plans for remediating of control failures/issues, receives and reports regular progress updates about remediating activities to main stakeholders. Identifies opportunities for control improvements
  • Effective business partnership with Opco Management Team; key stakeholders; and across organization
  • Consistent use of standard process and controls methodologies will drive the quality of processes and controls. A consistent implementation and adherence to the Global standards in process and controls will enhance efficiency and effectiveness.
  • Defining and implementing methodologies for effective business processes design and operation via the development of control strategies and supports management in the design, documentation and implementation of processes and controls to ensure global process and control design principles are adhered to.
  • Drives the development and governance of Process and Control Documentation Standards (Design Principles), continuously improves the controls monitoring framework and activities.
  • Driving a culture of continuous improvement, by benchmarking with other Opcos, and innovation. P&CI builds process improvement capabilities through training and providing relevant guidance and materials.
  • Responsible for supporting the Opco management in delivering process improvement initiatives, monitoring and reporting, outcomes and facilitating the sharing of good practice.
  • Embeds a process improvement culture, drive process and control improvement and realise benefits
  • Facilitating and driving for the definition and assessment of key risks at the OpCo level. This is done via risk assessment workshops, interviews and discussion sessions to develop and implement a comprehensive Risk Management (RM) framework on OpCo level.
  • Ensures that the RM framework implemented at Opco level is modelled after the framework in place at the Corporate level.
  • Works closely with the Opco Management in leading the design and implementation of appropriate risk responses in line with the Opco’s risk appetite and tolerance.
  • Supports the process of Risk Identification, Assessment and Response and monitors existing and emerging risks.
  • In collaboration with Opco Management, provide advice, support and challenge to the design of local policies to ensure alignment with global policies.
  • Leads in the assessment of the impact of new policies on controls and ensures that the relevant HEINEKEN controls framework is aligned to the policies where necessary.
  • Further, provide support and challenge to ensure risks and controls are well considered by OpCo management during the design of policies. Responsibility for the design of policies themselves lies with the Business.
  • Supports Global Corporate Audit in the planning, execution, reporting and follow-up stages of the audit to ensure a consistent and efficient audit plan is adopted across HEINEKEN.
  • Supports the audit through providing information or specialist input where required. The execution of the audit plan lies with Global Audit.
  • Any exceptions as raised during the Audit report are reviewed and followed up with Opco Management until closure
  • Responsible for structuring, leading, coaching and development of the P&CI team to better enhance and strengthen the standing of the team in the capacity to effectively partner with the Opco management
  • Build and maintain contacts with internal and external parties, such as OpCo Management, OpCo P&CI, Global Functions, Global Audit, External Audit and relevant functional managers (Group, Region, OpCo).
  • Manages the functional relation within internal stakeholders in order to effectively branding of the team thus increasing opportunities to deliver value-added contributions at the workplace


Job Requirement

Level of Education: 

  • University degree/Masters  (e.g. in Economics, Finance, Business Administration)
  • Relevant professional certifications such as CPA, CIMA, CISA, CIA or equivalent certification is a plus

Field of education: Business, Accounting, Risk Management, Business Management degree; 

Years of Experience: :Minimum 8+ years of solid work experience in the area of Controls & Compliance, and at least 5 years’ experience in a leadership role, preferably in a FMCG / Technology / Financial Services multinational company.

Specific knowledge/ Functional skills:

  1. Strong business acumen.
  2. Able to think strategically for business unit / function; knows the big picture and commercially aware.
  3. High level of integrity and takes ownership and accountability of results.
  4. Extensive experience of process risk management, internal control, process management, fraud management & compliance, including experience of operational audit, risk management
  5. Strong quantitative, statistical and computer skills, with emphasis on the ability to perform sophisticated analysis with spreadsheet and/or database applications.
  6. Experience in the area of internal control, internal/ external audit or process management and improvement.
  7. Proven ability working in an international setting.
  8. Business experience in line manager role is an advantage.
  9. Proven success in and performing Management controls reviews, providing strong effective business oriented recommendations.
  10. Experience in organising and leading cross-functional teams of individuals, assessing process and information flows, performing cost/benefit analyses, tracking results, developing recommendations and implementing changes that benefit business performance.
  11. Experience and proven success in managing and developing teams.
  12. Dynamic and eager to work on a variety of topics to support work across the team
  13. Collaborative style
  14. Able to deliver trainings

Functional competencies:

  1. Analytical skills
  2. Team player
  3. Personal development
  4. Initiating Action
  5. Innovation
  6. Customer Focus
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